Refund policy

No Returns or Refunds  
All purchases made on Chapters are final. We do not offer returns or refunds under any circumstances.

Exchange Eligibility (Strict Conditions Apply)  

a) Time Frame  
- All exchange requests must be raised within 48 hours (2 days) of delivery.  
- Requests made after this period will not be accepted under any circumstances.

b) Size Exchange  ( not applicable in case of international orders )
- Exchanges are permitted only in case of size issues.  
- A mandatory unboxing and try-on video must be provided.  
- The video must:
  - Begin from the sealed package  
  - Clearly show the product being unboxed  
  - Include a visible try-on demonstrating the sizing issue  
- Requests without valid and continuous video proof will be automatically rejected.

c) Damaged Product  
- A complete, uninterrupted unboxing video is mandatory.  
- The video must clearly show:
  - The sealed outer packaging with tapes intact  
  - The full unboxing process  
  - Clear evidence of the damage  
- If the claim is verified and approved, the product will be exchanged for the same item in undamaged condition.

Exchange Conditions  
- Items must be unused, unworn, unwashed, and returned in original condition with all tags and packaging intact.  
- Chapters reserves the sole and final right to determine exchange eligibility after reviewing submitted proof.  
- Exchanges are subject to product availability. In case of unavailability, a suitable alternative or store credit may be offered at our discretion.